Refund policy

Return and Refund Policy

Last Updated: April 19, 2026

At Excel Thought, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. 14-Day Free Returns

We offer a 14-day free return policy. You have 14 calendar days from the date you received your item to request a return.

  • No Charges: Returns are free of charge; there are no hidden restocking fees or return shipping costs for our customers.
  • Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

Packaging & Quality Assurance

At Excel Thought, we take great care in preparing your order for shipment.

Quality Guarantee: Every item is inspected before it is packed to ensure it arrives with no broken parts and no cracks.

Packaging Standards: We use protective materials to ensure that your products remain in perfect condition during transit.

Damaged Items: If, despite our efforts, an item arrives with any damage, breaks, or cracks, please notify us immediately at 03181605730 so we can resolve the issue right away.

2. How to Initiate a Return

To start your return, please contact us:

  • Phone: 03181605730
  • Email: excelthought1@gmail.com

Please provide your order number and the reason for the return when you reach out to us.

3. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Damaged or Incorrect Items

If your order arrives damaged or you received the incorrect product, please contact us immediately at 03181605730 so that we can evaluate the issue and make it right.

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

Store Name: Excel Though

Email: excelthought1@gmail.com

Phone: 03181605730

Location: 412-J J/T LHR